Posta Managers: Agency Banking, Banking Operations, Switch Reconciliation, and Switching Systems Developer Jobs in Kenya

Manager/Agency Banking

Grade : MG 4
Responsible To : Chief Manager/Financial Services
     
Key Responsibilities

The responsibility of the Manager is as follows:-

• Responsible for managing the debit/credit card and merchant services products, operations and related functions.
• Managing the card operation cycle and reconciliation processes effectively to ensure proper settlements.
• Management of both the front office and back office for card business for merchant services and the cash card.
• Management of the card centre call centre for complaints management from customers.
• Acquiring and support services in card business which involves ordering procurement of cards and point of sale equipment installation maintenance of same in conjunction with relevant organization partners.
• Overseeing card  operations centre with other switch partners which includes the acquiring, co-branding of cards, settlements, PIN management, with local and international switch organizations.
• Responsible for operational risk and compliance in card business in liaison with relevant regulatory agencies and stake holders for risks in the business and forensic issues plus generation of reports for same.
• Responsible for establishment of relevant sub-units in the section in line with the best practices in card business industry and training of staff to undertake tasks.
• Play a lead role in all card related system testing for all enhancements and new systems.
• Ensure cards policies are complied in liaison with audit and risk management department with a view to eliminate fraud losses.
• Manage the end to end card production process which involves the delivery of the card to the customer.
• Develops and maintains marketing materials for Debit/Credit Card services products.
• Manages productivity, and provides coaching, to all staff in the Debit/Credit Card services department.

Qualifications

The qualifications and experience of the manager is as follows:-

• Must have an undergraduate degree in a business related course.
• A Masters degree in a business related field would be an added advantage.
• Must have relevant experience ideally within financial sector handling card centre services.
• Must have a minimum of six (6) years working experience in card business services.
• Ability to deal courteously with customers, with tact and confidentiality
• Ability to communicate effectively, and build long-term working relationships.
• Should have high levels of integrity and honesty

Assistant Manager/ Banking Operations

Grade : MG 5
Responsible To:M/Agency Banking
     
Key Responsibilities

• Improve the operational systems, processes and policies in support of organizations mission specifically, support better management reporting, information flow and management, business process and organizational planning.
• Manage and increase the effectiveness and efficiency of support services & cards operations through improvements to each function as well as coordination and communication between clients and business functions.
• Play a significant role in long-term planning, including an initiative geared toward operational excellence
• Management of agency budget in coordination with the Finance and Accounts
• Development of individual Agency  budgets
• Invoicing and calculation of completed units of service
• Disbursement of cheques for agency expenses.
• Managing day to day processing of accounts receivable and payable to clients.
• Reconciling daily and monthly transactions & activities, generating year-end reports pertaining to the operations of the switch. Responsible for operational risk and compliance in card business in liaison with relevant regulatory agencies and stake holders for risks in the business and forensic issues plus generation of reports for same.
• Responsible for enforcement of the best practices in the industry in the section for the card  business and training of staff to undertake tasks.
• Address clients complains to its conclusion.
• Contribute to short and long-term organizational planning and strategy of cards operations.
• Supervise and coaching and mentoring of staff.

Qualifications

• Must have an undergraduate degree in a business related course.
• Must have key competence and knowledge in digital/electronic media technology.
• Must have relevant experience ideally within financial sector handling card centre services.
• Must have a minimum of three (3) years working experience in Card Business services
• Ability to deal courteously with customers, with tact and confidentiality.
• Ability to communicate effectively, and build long-term working relationships.
• Should have high levels of integrity and honesty
• Should have the ability to work with minimum supervision.

Assistant Manager/Switch Reconciliation

Grade : MG 5
Responsible To : Manager/Treasury & Investment
     
Key Responsibilities

• Ensure daily monitoring of card products, Agency Banking, point of sale terminals and mobile money transfer services transitions reconciliation
• Analyze daily transaction reports form inter Switch and Communicate to clients, the banks and principal for smooth operation of business
• Ensure timely escalation of any trend observed in the Reconciliation
• Follow up on irregular identified transactions, resolve and escalate to ICT Department.
• Follow up outstanding differences, compile Analysis reports and provide guidance on business risk profile to Management
• Follow the settlement guidelines between the client and banks, ensure authentication of transactions for both parties before actual settlement.
• Track and trail electronic data inflow and outflow for card products, point of sale terminals, Agency banking & mobile money transfer services.
• Real time reconciliation transaction for all network activities and timely distribution of settlement files and reports for both internal and external customers.

Qualifications and Skills

• Must possess a Bachelors Degree in business related studies, Economics, Accounting or its equivalent.
• Must be in possession of CPA (k) or its equivalent
• Three (3) years hands on experience in card products transaction and settlement with commercial Banks
• High level of Integrity and honesty
• Ability to work as part of a team
• Ability to deal courteously with customer with tact and confidentiality
• Must possess in depth knowledge of bank operations
• Computer skills in Accounting and data processing.

Assistant Manager- Switching Systems Developer

Grade: MG 5
Responsible To: Manager Business Systems & Innovations
     
Key Responsibilities

• Responsible for implementation of projects and enhancements to existing systems
• Responsible for support of the system
• Perform coding and testing
• Assist in conducting the technical feasibility study, analyze user requirements and recommend solutions.
• Ensure all applications are developed according with the system Development lifecycles
• Able to learn new technologies and develop prototypes using these technologies
• Develop systems documentation including technical manuals, user manuals
• Deploy and train on the applications developed
• Work as a team member with other technical staff, business and customers to clearly understand and anticipate their requirements ensuring inter operability and compatibility with various systems.
• Be able to manage a team.

Qualifications and Skills

• The candidate must possess a Bachelor’s degree in computer science/information Technology or equivalent from a recognized institution.
• Three (3) years experience in banking or credit/debit cards systems
• Strong technical skills and knowledge on switch application, in particular ISO 8583 protocols is mandatory for this role
• Experience in Java, C++,HTML, ASP,J2EE, DB2, Oracle, SSL, MSQL and Delphi.
• Experience with development and deployment on a Unix/Solaris/Linux and windows platforms.

Those who meet the minimum requirements should submit by POST, a written application attached with an updated curriculum vitae and copies of certificates and testimonials to:

The Postmaster General
P. O. Box 34567, GPO
NAIROBI, 00100

The closing date for receipt of applications is www.platinum1solutions.com. Only shortlisted candidates will be contacted and canvassing will lead to automatic disqualification without any notice.

Posta is an Equal Opportunity Employer