Safaricom Product Manager (Fixed Data) Job in Nairobi Kenya

We are pleased to announce the following vacancy within Enterprise Strategic Business Unit. 

In keeping with our current business needs, we are looking for a person who meets the criteria indicated below:

Product Manager - Fixed Data 
 

Ref: ESBU_ PM-FD_NOV_2012

Reporting to the Senior Manager- Connectivity & Infrastructure Services, the job holder will be responsible for propositions development, packaging, commercialization, and go-to-market (GTM) activities in support of Safaricom Fixed Data services in the Enterprise Business Unit.

Key Responsibilities

• Develop and deliver the strategy and roadmap for the Fixed Data and Connectivity products portfolio;
• Formulate, direct and coordinate marketing activities and policies to promote products and services, working with advertising and promotion managers;
• Coordinate launch and commercialization of new products and offers with the relevant channels and ensure successful go-to-market deployments for each product;
• Research and present market opportunities, product performance and relevant commercial information to ensure product success in the marketplace;
• Understand and influence development of business processes and IT system interaction to support the intended customer journey for each product;
• Lead and drive definition of in-depth product strategies that outline the positioning, pricing and communication plans to support the go-to-market for each proposition or offer;
• Track customer and market needs as articulated by Sales and various customer feedback channels;
• Own product requirements and work with cross-functional product development teams to refine product requirement specifications;
• Assess custom product implementation requests;
• Develop and own capacity building and training plans for all product stakeholders including sales teams, customer support teams, product training teams and channel partners.

Minimum Requirements

• Bachelor’s Degree from a recognized university preferably in Marketing and Sales;
• Experience in ICT projects management. Certification by a recognized professional body will be an added advantage;
• At least four (4) years experience in marketing fixed data products in a Telecoms environment;
• Knowledge of media production, communication, and dissemination techniques and methods;
• Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction;
• Excellent written and verbal communication skills coupled with good listening and critical reasoning skills.

If you meet the requirements and are self driven, proactive and up to the challenge, please send your resume and application letter quoting the job title and reference number to the address below. 

All applications must be received on or before Monday the 19th November 2012.

The Senior Manager-Talent Acquisition
Safaricom Limited
Nairobi
 

Via email: hr@safaricom.co.ke