Call Centre Agent Job Vacancy in Kenya
Company Profile: Our Client is a small sized call centre
Position: Call Centre Agent
Role: Answer
incoming calls from customers to take orders, answer inquiries and
questions, handle complaints, troubleshoot problems and provide
information.
Duties and responsibilities:
- Answering calls professionally
- Responding to customer inquiries
- Researching required information using available resources
- Handling and resolving customer complaints
- Providing customers with product and service information
- Entering customer information
- Processing orders, forms and applications
- Identifying and escalating priority issues
- Routing calls to appropriate resource
- Following up customer calls where necessary
- Completing call logs
- Producing call reports
Competencies:
- No job experience required
- Excellent verbal communication skills
- Ability to articulate one’s thoughts
All interested candidates should send their applications to mycv@myjobseye.com.
Only shortlisted candidates will be contacted
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