Multi Trading Operations Manager Job in Kenya

Multi trading is a Kenyan owned and operated company offering Residential Maid service's Specializing in house cleaning & home cleaning and providing a Healthier Deeper Clean of your Home, our services can be tailor made to suite your requirements and budget so you can be sure that when you employ our maids for house cleaning you can expect quality, value for money and excellent customer service by our trained house cleaners.

The company seeks to recruit an Operations Manager

He/she will be

• The face of the company, the head will also be the face of the department.
• She will appear in all PR stories.
• Trained in hospitality industry.
• Experience in the industry is a must.
• She must possess some skills in Marketing to enable her close deals and good managerial skills to lead the department to greatness.
• She will also approve quotations and such related roles.
• Do house surveys and compound checks to do costing incase the client doesn’t need a regular maid. Seem trustworthy and mature.
• She will also give out customer satisfaction surveys and customer feedback every time a new client is served.

Key responsibilities will be:

• Lead all Personnel in Service Delivery Departments
• Planning and Strategy – Develop the Client Services Plan
• Map Service Delivery Plans
• Departmental Co-coordination-Work with departmental heads to schedule, supervise and direct the work of all employees
• Enforce and Consolidate Reporting from teams - Monitor and Report on Account Management Team Performance
• Develop skills base to support all the company services
• Develop detailed Technical Resolution Plan and procedures to ensure proper flow of work
• Develop on-site test plan for re-deployed/updated systems.
• Liaise with internal and external stakeholders.
• Lead the Technical Support and Implementation teams.
• Support clients within the set resolution time frames
• Monitor and Report on Customer Service Performance
• Develop & ensure the compliance of the staff to the company policies.
• Align deliverables and response times with Customer Service Objectives
• Ensure all tasks, deliverables, resolutions, etc are done and completed on schedule.

The Ideal Candidate should possess the following qualities

• Diploma in tourism/hospitality management or any related course.
• Result-oriented individuals with a proven employee management track record.
• Have good customer care and communication skills.
• Technical Acumen.
• Entrepreneurial Mindset.
• Have 2 years experience in the hospitality or tourism industry is highly preferred.
• Must be computer literate.
• Knowledge of using latest house and Home Equipments like washing machine, Vacuum Cleaners, dish washers, stand mixers, ice makers, cooking appliances like ovens, microwaves etc
• Health certificate is a MUST
• Over 27 years of age.

We Offer:

• Paid overtime
• Medical and accident insurance cover
• Travel allowance
• Uniforms provided
• Part-time or full-time
• Comprehensive training and continuous career growth
• Bonuses & Gratuities
• Friendly environment and ECO friendly supplies provided
• Respect and appreciation

If you are interested, and confident that you meet the requirements for the job, please send an application with a detailed CV, your expected salary, names and contacts of three references, a reliable daytime telephone/mobile contact

Please send your CV and a covering letter saying why you are suitable for the position to careers@multi-trading.co.ke cc muthurikinyamu@gmail.com